SUMMARY OF ACCOUNT FEATURES
SECTION #1 (NAME SERVER CHANGES)
SECTION #2 (FTP UPLOAD)
SECTION #3 (CREATING EMAIL ACCOUNTS)
SECTION #4 (YOUR EMAIL SOFTWARE)
SECTION #5 (USING WEBMAIL)
SECTION #6 (BUG-GUARD SPAM AND VIRUS CONTROL)
SECTION #7 (FRONTPAGE PUBLISHING)
SECTION #8 (MIVA MERCHANT SOFTWARE)

The summary of account features gives a brief outline of the basic features and information regarding your new web hosting account. This summary includes such things as your domain, username, password, number of domains allowed, and the allotments of subdomains, POP email accounts, email forwarders, autoresponders, mailing lists and MySQL databases. It also illustrates briefly some useful settings that you will use to setup such things as email and FTP accounts.

SECTION #1 (NAME SERVER CHANGES)

When you register your domain name at a Registrar such as Network Solutions or some other third-party registrar you are asked for a set of name servers which will have authority over your domain. Every web hosting company has a set of name servers. The name servers tell the world what server your website and email are located on. This is done by registering your domain name and giving the name servers authority over it. The following is similar to what you should change your server settings to at the Registrar where you registered your domain name. Below x simply represents a number. Please check your Welcome Email to find the exact values recommended for the machine your domain resides on.

Primary: NSx.HYPERCONX.NET ( if IP address is required use xxx.xxx.xxx.xxx )
Secondary: NSx.HYPERCONX.NET ( if IP address is required use xxx.xxx.xxx.xxx )

Once you have changed the name server values then propagation begins. Propagation is when all the name servers around the globe get updated with your new information. This can take from 24-72 hours depending on how frequently Internet Service Providers (ISPs) refresh their name server database and cache. There is absolutely no way we can speed up this process.

SECTION #2 (FTP UPLOAD)

FTP stands for File Transfer Protocol. FTP is used to transfer files to and from your website. This can be done by using either a stand alone FTP client or a web development software such as Dreamweaver MX which also uses FTP to upload its files.

Setting up FTP is really rather easy. Four values are required, the server name to connect to, the username, the password and the passive mode setting. Other settings are available depending on the client you have choosen. An example of these additional settings are the ability to save your password for future use.

Another important setting available with most FTP clients is the default folder. You will want to set this to public_html. This will allow you to go directly to your web accessible directory for uploading your files and will reduce problems resulting from uploading to the improper directory.

Please take note that "passive mode" is required to FTP through our firewall. You can find the passive mode setting in the connection properties or the advanced properties of your FTP settings and configuration screen.

For more information on setting up FTP software and uploading files visit:
http://www.HyperConX.com/support/uploads.phtml

SECTION #3 (CREATING EMAIL ACCOUNTS)

The management of your email addresses is performed in our Domain Control web hosting control panel under the Email Menu. The URL to login to Domain Control can be found in your Welcome Email just below the Summary of Account Features section. For security reasons we do not provide the web addresses to the interfaces here, but you can find the URL in your Welcome Email. Login using your system or superuser password also provided in the Welcome Email.

Once under the E-Mail Menu you can create emails by clicking on the E-Mail Accounts icon and then the link for "Create POP3 mail account". Supply a name and supply a password twice in the fields provided then click "Create". If you wish the user you are creating to have a quota set there is a field provided for that if you do.

Domain Control gives you the ability to configure all of your POP email accounts, forwarders, vacation emails, autoresponders and much more. If you need help while in Domain Control click on the "Help" button at the top of the page. If you require further assistance do not hesitate to contact support at 1-800-894-3613 or create a helpdesk ticket.

By default an intial email account is setup for system purposes. This email account uses the syntax of systemuser@yourdomain.com. If by chance you want to receive email at this account simply create a forwarder that points email to systemuser@yourdomain.com over to anotheruser@yourdomain.com.

SECTION #4 (YOUR EMAIL SOFTWARE)

A POP email client is a piece of software written to check an email account on servers such as ours. Most people use an email client that is bundled with a web browser. Typically these would be Outlook, Outlook Express, Netscape Messenger. Other typical standalone email clients are Eudora Mail and Pegasus Mail. In short there are five settings required in your account setup screen to check our servers. The details of these four settings are given in your Welcome Email:

incoming mail server ........ mail.yourdomain.com
outgoing mail server ........ mail.yourdomain.com
username ........ emailname@yourdomain.com
password ........ (password you gave the email address from section #3 above)
outgoing server requires authentication: yes

There are usually a few other settings but those are in regard to how your email software acts and not required by our servers. Specific setup of the email software can be found using the software's HELP feature or by reading the following setup documents. These links will open in a separate window so to return to this page simply close the additional window and this page will be waiting.

Outlook and Outlook Express - http://www.newbie.org/reference/email03a.html
Netscape Messenger - http://www.newbie.org/reference/email03b.html
Eudora Mail - http://www.eudora.com/techsupport/kb/2363hq.html
Pegasus Mail - http://www.newbie.org/reference/pegasus.html

Please note that the above reflect sample setups. Do not use the values that are displayed in the screen shots. Replace the values they show with your own settings provided in the Welcome Email.

SECTION #5 (USING WEBMAIL)

For your convenience each server is configured with two popular open-source webmail systems so that your email users can access their mailbox from any computer with a web browser and Internet connection. These are Squirrelmail and UebiMiau! Mail. Don't ask us where it got it's name we still don't get it. But it does have a nice multilangual interface for our International customers.

Any of your email users can access their email account from any computer with a web browser such as Internet Explorer, Firefox, Netscape, Opera or AOL and an Internet connection. Simply go either of the webmail interfaces we provide below and login with the full email address and password. Select Inbox to view the email currently on the server. The icons and links in the Inbox interface are pretty self explanatory. If you have any questions please feel free to call support at 1-800-894-3613.

http://www.yourdomain.com/squirrelmail/ <- Squirrel Mail
http://www.yourdomain.com/webmail/ <- UebiMiau! Mail

SECTION #6 (BUG-GUARD SPAM AND VIRUS CONTROL)

All email entering our network is now scanned for viruses and blatant spam and can also be scanned for spam further using the user level (Level III) spam detection tools at the discretion of the domain account holder. When you sign up for web hosting and the account is setup we automatically filter all email for that domain through Postini Perimeter Guard. The default login is systemuser@yourdomain.com using the systemuser password. By default this email won't allow you access since it is a system user placeholder and it won't send you detection notifications.

To receive the detection notifications and login access with a true email account name you need to inform us what email account you want to use for the login and notification settings. For instance, if John an employee at your company is in charge of managing your mailboxes and functions then you may want to put John in charge of monitoring the virus and spam activity as well. We would then change the Bug-Guard login to john@yourdomain.com and the password assigned to his email address. John would then receive the notifications when a virus has been filtered and once a day he will get a notification that spam has been filtered if it in fact has. The email will contain a link that John can follow to check the spam and delete the virus infected email.

If John decides at some point that the filtering is too harsh or that he doesn't want to use the filtering at all John can login to that same interface to adjust the settings or turn off the spam scanning completely. To do this click on the "Junk Email Settings" link below where it says "Message Center". For demos, a userguide and more information on Bug-Guard visit the frequently asked questions page entitled "Email Scanning FAQ".

SECTION #7 (FRONTPAGE PUBLISHING)

The Frontpage notes are basically just coverage of some of the problems we have had reported from our Frontpage users. Occasionally we will run into a very zealeous that wants to publish his Frontpage web immediately upon signup. Because Frontpage is a Microsoft product that functions by interfacing with the Frontpage Extensions applied to your domain name it is impossible to access those extensions until the domain name is resolved and pointing to our servers.

The second problem we have had is that users connect directly to http://www.yourdomain.com and start revising the "under construction page" making it their default home page. This is NOT a good idea as the page you are accessing is not your default document but a notice.phtml page used by our system. Instead connect to http://www.yourdomain.com and create a new page there naming it your choice of index.htm or index.html. Then once you are done creating your site and ready for the world to see it you can delete the notice.phtml file which will make the world see the index page that you created.

The best way to use Frontpage however is to create your local web on your workstation or computer and upon its completion you "publish" your web to our server where the world can see it.

SECTION #8 (MIVA MERCHANT SOFTWARE)

The latest release of Miva Merchant comes free with every e-commerce hosting package we setup. We support the setup of Miva Merchant and insure that the security features are intact and functioning properly. Once the setup of Miva Merchant is complete it is up to you to customize your shopping cart software although we have been known to assist with preliminary problems and make best recommendations. Once you have your shopping cart setup with your categories, products, billing and shipping options you should be ready to start selling. For further support with Miva Merchant we recommend you go directly to the source and contact Miva Corporation for support by calling them at: 1-858-490-2570 Monday-Friday 8am-5pm Pacific Time. If you have a shopping cart emergency you may contact HyperConX Support 24/7 at any of the 24 hour support options available, which are email support and toll-free phone support.

We have compiled many of the top Miva Merchant help resources on the HyperConX Miva Pages.
http://www.hyperconx.com/miva/

You can also find great support and assistance with problem in the Miva Merchant user groups found at: http://www.miva.com/support/usr_grps/merc_users.html

We recommend that you make your best attempt at developing your shopping cart in its stock format and to install aftermarket modules only on an as needed basis. This keeps your shopping cart in its most optimal condition. Adding aftermarket modules doesn't degrade performance all that much unless you have several thousand products, but we still recommend the best case scenario. If you do require extra functionality visit the modules section of the Miva Pages which we just gave you a link to above.

If you do not wish to use the provided Miva Merchant software you can delete the Merchant2 directories found under your "public_html" and "mivadata" directories. You will remain a registered user of Miva Merchant at Miva Corporation.

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We hope this "Welcome Email Revisited" page assisted you in getting to know the ins and outs of your new web hosting account here at HyperConX International and better enlightened you on the information provided in the email you received. If you have any further questions you can email them to us by creating a helpdesk ticket or call us toll-free 24 hours a day from the United States or Canada at 1-800-894-3613.